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Community FAQ

 

These frequently asked questions (FAQs) and answers cover many issues related to the community blogs, forums, profiles and account-management settings.

Cannot find an answer to your question? E-mail community@scotsmanguide.com


 

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Registration/Login


How do I create an account?

In the main menu select “Community” and then choose “Join”. Alternatively you may click the “Log in” link (upper right hand corner of website) and then click the “Register now” link. Select the type of account you want to create (Individual or Corporate). One the next screen complete the required fields and click the “Register” button.


What is the difference between a corporate and an individual account?

I lost my login and/or password.

You may recover your password using the “Forgot your password?” link on the login dialog box. The login link can be found in the upper right hand corner of any page on our website. If you have lost your login please contact us by email or 800-297-6061 option #1 and we will help you recover it.


Is there a cost for creating a Scotsman Guide community account?

No, you may create a community account for free. Once you have created your account you will be able to develop a fully customizable profile, start a blog, participate in the forum, comment on news and articles, post loan scenarios on Loan Post, manage magazine subscriptions (individual accounts only) and network with other mortgage industry professionals. Only Scotsman Guide advertisers can respond to loan posts. If you are interested in advertising you may contact us via email or by telephone at 425-984-6014.


I accidentally created an individual account instead of a corporate account (or vice versa), how do I fix this?

Please contact us by email or 800-297-6061 option #1 and we will help you resolve this problem.


My login credentials are not working or I can log in but I don't have access to Community features.

There are several types of accounts on ScotsmanGuide.com, some of which do not have Community access:

  1. Lender Dashboard accounts - No Community access. Lender Dashboard accounts are used only by current Matrix advertisers for maintaining their matrix and directory information.
  2. Loan Post accounts - No Community access. Loan Post accounts are used by current advertisers to reply on the Loan Post boards.
  3. Community accounts - Full Community access. Any other ScotsmanGuide.com account is a Community account with full access to Community features.

If you are uncertain which account type you have please contact us by email or 800-297-6061 option #1 and we will be happy to help you.


Manage Account


Can I change the email address my account is registered under?

Yes, anytime you are logged in you will see the “Manage Account” link in the upper right hand corner of our website. Click on the “Manage Account” link and then you can change your email address on the “Basic Profile” page.


Can I change my company's name?

To change your company's name, log into your account and click the "Manage Account" link at the top-right of your screen. In the left navigation menu, click the "Basic Profile" link, and change the company name in the Company Name field. Click the "Save" button. Your changes are now saved and your company name is updated on your profile page and all your blog and forum posts.


Manage Employees


How do I attach or remove individual profiles from my corporate profile?

You can manage the individual profiles that are attached to your account or attach new ones by logging into your account and then proceeding to the “Manage Account” area using the link in the upper right hand corner of the website. Select the “Manage Employees” option. This feature allows companies to add or remove originators who have enabled (public) Scotsman Guide profiles. You can either remove employees that are already linked under the “My Employees” tab, or you can attach new employees under the “Add Employees” tab. If the individual is already attached to a different corporate account then attaching them to your corporate profile will replace the existing link with a new link to your account.


I can’t find some of my company’s employees in the Manage Employees section of my corporate Manage Account menu.

Only your employees that have public (enabled) individual profiles in the Scotsman Guide community will show up when you search for people to attach to your corporate profile.


Subscriptions


How do I sign up for an e-newsletter subscription?

You may sign up for one or more of our e-newsletters on our e-newsletter subscription page.


How do I order a free subscription to Scotsman Guide?

Log into your community account and proceed to the “Manage Account” area (link in the upper right hand corner of our website). Select “Manage Subscriptions” and use the radio buttons to choose which magazines you would like to receive. Complete the short subscription form and you will begin to receive your magazines with the next monthly production cycle. Please note that free subscriptions are available to qualified persons with individual accounts only. (subscription policy)


Why is there a separate form for subscriptions, can’t you just use my basic profile information that I entered when I registered?

There are two reasons for this. First, many users prefer to have their magazine sent to a different address than the one listed on their profile. Second, our circulation is audited by a third party to verify our circulation numbers and the subscription form contains some special fields that are necessary for the audit.


Privacy Settings


How do I make my profile private?

There are two ways to manage the privacy of your profile. Both are located on the “Settings” page of your “Manage Account” menu. Log into your community account and proceed to the “Manage Account” area using the link in the upper right hand corner of the website. Select the “Settings” page.

  1. The options under the “Profile” heading at the top of the “Settings” page allow you to hide your online indicator, prevent other members from sending IM (coming soon) or email to you, hide your phone number, and hide your profile from member search. Your profile will still be active and visible to other members and you will still be able to participate in all community features.
  2. You may disable your community profile by checking the box at the bottom of the “Settings” page and saving your new account settings. Selecting this option hides your profile from other users, but it also prevents you from actively participating in the community. If you disable your community profile any content you have created will remain on the site, but you will no longer be able to IM another user, post a blog, comment on a blog, or participate in the forum. In addition, your profile will be hidden from public view and member search. You will still be able to post loan scenarios on Loan Post, manage your magazine subscriptions, follow a blog, use the “like” and “flag” buttons, and use the “contact” button to email other members

Can other members see my email address on my profile?

No. They can email you by using the “contact” button on your profile, you will see their email address in the message but they won’t see yours. It’s up to you whether to reply. You can prevent other members from contacting you via email by checking the “disable the Contact e-mail button on my profile” option on the “Settings” page of your “Manage Account” menu (link is located in the upper right hand corner of our website).


Can other members see my phone number on my profile?

Yes, they can click the “phone number” link on your profile to reveal your phone number. We have designed it this way so that bots cannot crawl our site and collect our users’ phone numbers. You can hide your phone number by checking the “do not show my phone number on my profile” box on the “Settings” page of your “Manage Account” menu (link is located in the upper right hand corner of our website).


Link to Your Employer's Corporate Profile


How do I remove the link between my individual account and a corporate account?

Log into your individual community account and go to the “Settings” page of your “Manage Account” menu (link found in the upper right hand corner of the website). Check the box next to the “Remove my corporate link” option in the profile section of the settings page and click the save button. This option will only be present if your individual profile is currently linked to a corporate profile.   


A company has listed me as an employee on their corporate profile, but I’m not an employee there.

Log into your individual community account and go to the “Settings” page of your “Manage Account” menu (link found in the upper right hand corner of the website). Check the box next to the "Remove my corporate link" option in the profile section of the settings page and click the save button.  This option will only be present if your individual profile is currently linked to a corporate profile.


Promote your Blog, Profile and Advertising

 
Display your Top Originators or Top Mortgage Lenders logo.

If you have a TO or TML logo, you can upload them on your profile. Log into your community account, click on the “Manage Account” link (upper right-hand corner of our website) and select the “Advanced Profile” page. Choose one of the image upload buttons at the bottom of the page, browse to locate the image, select your file and click save. Optionally you can link this image to a specific rankings results page, either in the digital magazine or online.

TO logos and TML logos are available for purchase online (follow links), or by contacting Senior Account Executive Ray Murphy, by email or phone: 425-984-6043


Forum FAQ


How do I post a new forum thread?

You must be logged in to your community account to participate in the Scotsman Guide forums. In the main menu select “Community”, then “Forum”, then “Start Thread”. Select the appropriate forum topic. Our forums are divided into Residential and Commercial topics. General forums are for general discussion of commercial or residential issues. Job Openings is where you can post a job offering, Job Seekers is where you can post your resume and Press Releases is where you can post your press releases.


Can I attach a resume document to a post in the job seeking forum?

You cannot attach a file to a forum post, but you may copy and paste the text of your resume into your post (up to the character limit).


Can I edit or delete a forum post or reply that I made?

When you are logged in to your community account and viewing forum content you will see “edit” and “delete” as options on all forum content authored by you.


How do I search the forum?

In the main menu select “Community”, then “Forum”, then “Search”. Enter your search terms, select which forum topics to search and click the “search” button. You may also search forum content using the site search (upper right hand corner of website).


How do I flag inappropriate content?

Click the flag button on the content, briefly indicate the reason for your concern and submit. We will review the content and remove it if warranted.


Blogs FAQ


How do I write a blog post?

You must be logged in to your community account to write a blog post. In the main menu select “Community”, then “Blogs”, then “Write Post”. Enter a title for your blog post. Next, enter the text and insert any images that you want included in the post. Once inserted, click on the image to select it, and then click again on the word “edit”. Now you can enter an informative image title, which will not appear on the post, but will improve your blog post SEO. Tag your post with 1 or 2 tags from the list and click the “Publish” button. Once your blog post is published it will appear in the “My Blog” section of your “Manage Account” area, where you can edit and manage all your published blog posts and drafts.


Can I edit or delete a blog post I made?

Yes, you can edit or remove a blog post (including unpublished drafts) in the “My Blog” section of the “Manage Account” menu. You must be logged into your community account to access this feature.


Can I edit or delete a blog comment I made?

Yes, when you are logged in to your community account and viewing blog comments you will see “edit” and “delete” as options on all comments authored by you.


How can I search existing blog posts?

In the main menu select “Community”, then “Blogs”, then “Search”. Enter your search terms in one or more search fields, select which blogs you want to search from the drop down menu and click the “search” button. You may also browse the blog by topic from the blog search page and you can search blog content using the site search (upper right hand corner of website).


How can I flag inappropriate content?

Click the flag button on the content, briefly indicate the reason for your concern and submit. We will review the content and remove it if warranted.


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