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To succeed in today's mortgage environment, a company needs a strong team with each division working its piece of the puzzle to arrive at the goal. If this synergy can be attained, a company is destined for greatness. If a company fails to recognize its key managers' contributions, it rarely survives the business life cycle.
Candor is the key to a company's success and will enable even the smallest organizations to succeed. They recruit some of the best managers, salespeople and operations staff. Word gets out that these companies are great places to work because they care about their employees' opinions.
These companies model the "open door" policy that so many employers claim to have. Innovative ideas stem from this environment much quicker than in environments where people are afraid to speak their minds.
If you decide to move on
The mortgage-business community is much smaller than you might think. Burning bridges in this industry could prove fatal for your career. If you decide that it is time to leave your company, do so respectfully and gracefully. Offer the customary two weeks' notice. If you are asked to leave immediately, do so without incident. Whatever the case, conduct yourself appropriately with an attitude of respect and kindness.
If events and unexpected situations occur during your exit process, just let them roll off your back. There is no need to take any baggage with you to your new company. After all, you have already decided that it is a much better fit for you.
If you get into a negative situation, chances are that your current employer is just expressing disappointment in your decision to leave. Good employers take this approach: They will conduct a full investigation of what led to the resignation and identify steps to prevent it in the future.
After all, people are a company's biggest assets. Companies can only succeed if their people succeed.
Brian S. Wallace is first vice president, national training manager for HSBC Mortgage in Buffalo, N.Y. He can be reached at (716) 651-1524 or via e-mail at firstname.lastname@example.org.
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