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In today’s lending environment, brokers also should choose to work with lenders that have an online service channel and provide access to underwriters. Any restrictions on employee contact within a lender’s organization should be a red flag.
If lenders are confident and claim excellence in service, they also should have no problem providing references. Brokers should ask for at least three. Talking with other brokers who use a lender is the best way to learn about that lender’s true service level and products.
Remember that lenders want brokers’ business, and brokers are the ones making the decision about with whom to work. Brokers who take the time to evaluate prospective lenders will reap much larger benefits in the long run.
By working with fewer lenders, brokers have the potential to build more-personal relationships with their lender partners. This has a positive impact on the bottom line. By no means should brokers settle for less than excellence.
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