 |
edition index  print pdf |
|
|
The Effect of Quality Control on Companies |
|
|
|
|
Continued...
(go to previous page) (go to beginning)
Quality control is about more than just your bottom line.
Years ago, I came to the conclusion that mortgage banking is one of the more honorable and noble industries. We provide the financing for America’s housing, shelter and overall support infrastructure. Without mortgage banking, most Americans would not have a place to call home or a place for working, shopping or recreation. So how is it that, in this noble and honorable calling, we have contributed to so many losing their shelter, taking with it a person’s desire to work, shop, recreate, even to live? I dare say that too many in our industry have allowed GREED to drive how they conduct business. Indeed, GREED-the pursuit of money, things and power-has taken down many men, women, industries and even countries.
We must reclaim, embrace and champion the honor of our industry. Let’s start by changing the need for GREED into a need to SERVE. I challenge each of us to look deep down inside and be brave enough to uncover what motivates us to do whatever it is we do in the mortgage industry. Is your motive GREED-driven or SERVICE-driven? Your answer will determine what quality control findings say about your business philosophy and practices. My hope is that we are all striving for higher quality, not just quantity. In the long run, it’s good for our customers, our businesses and ultimately our industry.
Rosalyn Hardy is Managing Director of Quality Control Management Assurance Corporation (QC-MAC), a quality control and compliance outsourcing firm. QC-MAC provides its services to all players within the mortgage industry -from mortgage brokers to mortgage bankers, banks and credit unions. Ms. Hardy is responsible for promoting and facilitating its business philosophy internally and externally to ensure that exceptional service is provided to its clients. She ensures that QC-MAC’s business initiatives and objectives are conducted to the highest standards of integrity, quality, equity, fairness and professionalism. Rosalyn Hardy can be reached at: 310-568-1112, ext. 306. E-mail her at: rhardy@qcmac.com. For more information, go to: www.qcmac.com.
Page: 1 2 3 Previous
|
|
|
|
|
