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Residential Department: Featured Top Originator: Kathy Shaw: February 2012

 

Featured Top Originator: Kathy Shaw

Kathy Shaw, First Place Bank, No. 32 Most Loans Closed (2010)

Consistency is the name of the game for Kathy Shaw, senior vice president at First Place Bank in Dayton, Ohio. In 2010, her total loan volume was $110,576,803; in 2009, it was $110,146,088; and she expects similar results for 2011.

Shaw credits a strong referral base and repeat business to her consistent results. And key to referrals is good customer service. “I’m a hands-on person,” she says. “I have people who support me, but I don’t pass things off.” Being in contact with the client is important because “it’s stressful to do a mortgage, especially these days.” Her clients feel comfortable referring people to her because they know she will take care of them, she says.

Shaw specializes in construction-to-permanent loans. Despite the down market in construction, “there are still people building,” she says. “There will always be people who want to build their own home.”

That said, she anticipates her total loans closed will continue to inch downward. She closed 450 loans in 2009 but only 421 in 2010, and she predicts that her 2011 numbers will be lower still.

Shaw is optimistic about this year, however. “I think that 2012 will be better than 2011,” she says. “All it’s going to take for people to start buying and building is a little more confidence."

View Scotsman Guide’s Top Originators 2010 rankings at scotsmanguide.com/Top2010. For more information on the upcoming Top Originators 2011 rankings, visit scotsmanguide.com/TOlist.


 

Jennifer Garrett was an editor at Scotsman Guide. For questions on this article, call (800) 297-6061 or e-mail articles@scotsmanguide.com.

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