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Articles about Customer Service

 

Commercial | October 2018 
Capitalize on the Data Boom
In recent years, commercial real estate data has become much more expansive and accessible, completely transforming the time-consuming process of identifying property and ownership information for ind...
By Richard Sarkis, CEO and co-founder, Reonomy

Residential | August 2018 
Follow These Footsteps to Origination Success
With constant changes in our industry, how can you be sure that your team is up to date with all the new regulations and programs? As a mortgage professional, you have several no-cost options availabl...
By Angela Pisciotta-Perez, Training and education specialist, Mountain West Financial Inc.

Commercial | September 2018 
Elevate and Adapt
As commercial mortgage brokers know, there is no current shortage of competition in the real estate financing industry. Regardless of your preferred niche, increased activity and additional opportunit...
By Erica LaCentra, director of marketing, RCN Capital

Residential | September 2018 
Online Reviews Bolster Referrals
Pose this question to any mortgage originator: “What is your primary method for acquiring new business?” The No. 1 answer is always referrals. Simply put, they do such a good job, their clients recomm...
By Scott Harris, CEO and founder , SocialSurvey

Residential | August 2018 
Get It Right, From the Initial Call to Close
Time and energy are two of the most important resources we have. Every mortgage originator strives for more business but often, once they have it, they are not effective ...
By Shirleen Von Hoffmann, principal, Home Builders Edge

Commercial | July 2018 
Build a New Business Model
For decades, business owners who wanted to purchase a commercial property picked up the phone and placed a call to their local bank. You might remember when phones had round dials instead of buttons a...
By Christopher Hurn, founder and CEO, Fountainhead Commercial Capital

Residential | May 2018 
Predictive Analytics in Underwriting
Underwriting has traditionally necessitated a fine balance between “art” and “science,” requiring insights from historical trends as well as assessments of individual circumstances. As underwriting de...
By Brian Kucab, director of underwriting, Genworth Mortgage Insurance

Residential | May 2018 
Tap Into the 83 Percent
By the time an average American reaches 65 years of age, 83 percent of their net worth comes from home equity. The other 17 percent comes from 401k plans, savings and other investments. Many homeowner...
By Ernie Graham, CEO and founder, Homebot

Residential | May 2018 
Prepare for the Worst
  Key Points How to prepare for natural disasters Plan for various disruptions. Cons...
By Christopher Cash, vice president and senior project manager, Envoy Mortgage

Residential | April 2018 
Anticipate Borrowers’ Questions
Buying a house can be scary, especially as a first-time homebuyer. Individuals looking for mortgages are often apprehensive about the process. When people approach mortgage originators, they wil...
By Yanni Raz, CEO, HML Investments

Residential | March 2018 
How eLending Transforms the Industry
Digital mortgages have generated a lot of industry buzz in recent years, despite an ambiguous definition of what they actually are. Some refer to digital mortgages as a borrower’s ability to apply onl...
By Joe Tyrrell, executive vice president of corporate strategy, Ellie Mae

Residential | March 2018 
Create a Community of Clients
When it comes to the mortgage industry, business development is all about expanding your client list, gaining the trust and respect of your borrowers, and getting repeat business. To develop your busi...
By Yanni Raz, CEO, HML Investments

Residential | March 2018 
Master the Conversion Game
There’s an old saying that nature provides the nuts, but it doesn’t crack them for you. Oftentimes, the toughest nuts to crack in business are leads. Sure, leads by themselves are great. They ca...
By Bubba Mills, CEO and owner, Corcoran Consulting & Coaching Inc.

 
 

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