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Articles about Customer Service

 

Residential | May 2018 
Prepare for the Worst
  Key Points How to prepare for natural disasters Plan for various disruptions. Cons...
By Christopher Cash, vice president and senior project manager, Envoy Mortgage

Residential | April 2018 
Anticipate Borrowers’ Questions
Buying a house can be scary, especially as a first-time homebuyer. Individuals looking for mortgages are often apprehensive about the process. When people approach mortgage originators, they wil...
By Yanni Raz, CEO, HML Investments

Residential | March 2018 
How eLending Transforms the Industry
Digital mortgages have generated a lot of industry buzz in recent years, despite an ambiguous definition of what they actually are. Some refer to digital mortgages as a borrower’s ability to apply onl...
By Joe Tyrrell, executive vice president of corporate strategy, Ellie Mae

Residential | March 2018 
Create a Community of Clients
When it comes to the mortgage industry, business development is all about expanding your client list, gaining the trust and respect of your borrowers, and getting repeat business. To develop your busi...
By Yanni Raz, CEO, HML Investments

Residential | March 2018 
Master the Conversion Game
There’s an old saying that nature provides the nuts, but it doesn’t crack them for you. Oftentimes, the toughest nuts to crack in business are leads. Sure, leads by themselves are great. They ca...
By Bubba Mills, CEO and owner, Corcoran Consulting & Coaching Inc.

Residential | March 2018 
Technology and Transparency
In a recent survey, the National Association of Realtors (NAR) found that three of the top concerns of modern homebuyers are the following: understanding the homebuying process, completing the paperwo...
By Eric Egenhoefer, president and CEO, Waterstone Mortgage Corp.

Residential | March 2018 
Embrace Technology or Risk Being Replaced
Throughout history, advances in technology, and the subsequent impact and change to daily life that they affect, have caused humans a fair amount of angst and anxiety. This has been particularly true ...
By Stephanie W. Casper, senior vice president and head of bridge lending, CoreVest American Finance

Residential | February 2018 
Homeownership-Assistance Options Abound
There are a lot of mortgage options available today: 30-year and 15-year terms, adjustable or fixed interest rates, lender-paid mortgage insurance and no mortgage insurance, and low-downpayment progra...
By Tonya Todd, senior vice president of strategic products, Mountain West Financial Inc.

Residential | February 2018 
Serve Veteran Borrowers Better
  Key Points Know the truth about VA loan program myths Veteran loan benefits expire – False. ...
By Todd Jones, president, BBMC Mortgage

Residential | February 2018 
Operations Keeps the Ball Rolling
Ask a group of CEOs who the most valuable employees are in their mortgage offices and, more than likely, most will say it’s the mortgage originators, which makes perfect sense. Originators are hi...
By Laura Fellman, senior vice president of operations, Churchill Mortgage

Residential | January 2018 
Go All-in With Digital Technology
The mortgage industry has been moving in piecemeal fashion toward achieving the dream of the 100 percent digital mortgage experience. Artificial intelligence (AI), cognitive engineering and pre...
By Gabe Minton, executive vice president and chief information officer, Guild Mortgage

Residential | January 2018 
The Power of Digital Transformation
Digital transformation can mean different things to different people, particularly in the diverse financial-services realm. Loan-processing centers may focus on eliminating paper while retail mortgage...
By Russ Gould, vice president of product and solutions marketing, Kofax

Commercial | July 2017 
Be Prepared to Close the Deal
Many new commercial mortgage brokers, especially residential brokers who do not regularly place commercial loans, do not adequately prepare themselves and their clients before contacting a commercia...
By Stephen A. Sobin, president and founder, Select Commercial Funding LLC

 
 

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