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Articles about Customer Service


Residential | March 2013 
Investing in Your Investors
The past five years in the mortgage industry have been marked by constant change. The number of available mortgage products has declined, underwriting criteria have tightened, countless companies have...
By Stuart Blend, regional sales manager, Planet Home Lending

Residential | February 2013 
Turning Equity Into an Income Stream
As the population ages, reverse mortgages may well be catching on. This is a loan vehicle that every mortgage originator should be educated about as the aging baby boomer generation begins to view it ...
By Chip Poli, founder and CEO, Poli Mortgage Group Inc.

Residential | February 2013 
Mortgages Go Mobile
When remote bank deposits first appeared, they revolutionized retail banking. Today, mobile devices are poised to do the same for the mortgage industry. More and more customers are demanding engagemen...
By Bruce Orcutt, senior director of product marketing for mobile, Kofax

Residential | February 2013 
Be on Guard Against Fraud
Every year, mortgage fraud costs a lot of people a lot of money. It costs the mortgage lenders and originators who have to buy back loans. It costs the borrowers who must pay for increased expenses pa...
By Gary Opper, managing member, Levie-Opper LLC

Residential | February 2013 
Are Your Clients Getting a Fair Credit Report?
This past January, the Consumer Financial Protection Bureau (CFPB) began to supervise the larger consumer-debt-collection agencies. This supervision is meant to ensure the fair treatment of consumers ...
By Elizabeth Karwowski, founder, Get Credit Healthy Inc.

Residential | January 2013 
Give Your Customers the Lowdown
More and more often, low appraisals are becoming a hindrance to closing deals. Whether it’s a family trying to lower its mortgage payments by refinancing or a first-time homebuyer trying to square awa...
By Kevin Popoli, vice president, Internet channel, United Guaranty Corp

Residential | October 2012 
Keeping Your Customers Afloat
Until recently, mortgage professionals had limited options when it came to helping underwater homeowners get refinances. All too often, distressed borrowers found themselves lost in a sea of financial...
By Randy Wussler, vice president of product management and marketing, DataQuick

Residential | October 2012 
It Takes a Team to Close a Loan
At times, it seems like all the hands involved in creating and closing a loan are independent, but that is not the case. Mortgage loan originators, processors, underwriters and funders are all interde...
By Darrin Stobaugh, consultant

Residential | October 2012 
Check Client Preferences
Effective communication with clients is a critical part of a loan originator’s job. It helps clients know where they are in the loan process and what documents they need to gather for key milestones. ...
By Leif A. Boyd, executive vice president, American Pacific Mortgage Corp.

Residential | November 2012 
Get Good Returns from Good Service
It may seem elementary that customer service is the most important aspect of virtually any industry, but it’s especially true in an industry where consumers are making one of the biggest purchases of ...
By Darrin Stobaugh, consultant

Residential | November 2012 
The Importance of Being Educated
Imagine the following: A new client arrives at your office seeking information about everything from the definition of private mortgage insurance (PMI) to credit scores and mortgage loan types. Where ...
By Chip Poli, founder and CEO, Poli Mortgage Group Inc.

Residential | November 2012 
The Swinging Pendulum of Regulation
As the saying goes, hindsight is 20/20, and this is especially true when viewing the economy from the other side of the real estate bubble. Although it’s easy to look back and see the warning signs, i...
By Michael Mekler, founder and owner, Liberty First Capital

Residential | November 2012 
Grow Business by Retaining Servicing Rights
In the past 20 years, it has become increasingly unusual for mortgage bankers and lenders to service the loans that they originate. Instead, large servicers have enabled originators to sell their mort...
By Jim McDonald, founder, McDonald Computer Corp.

Residential | December 2012 
Don't Ride the Roller Coaster of Originations
Most mortgage originators have heard colleagues complain about earning good commissions one month only to be followed by little to nothing the next, and this seems to repeat month after month. This ro...
By Rich Leffler, director of training/senior instructor, AxSellerated Development


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