Susan Makin is chief operating officer at Kriss Law/Atlantic Closing & Escrow. Makin has served the title and settlement industry for 20 years, coming to her current company in 2011. She has been a key reason for the company growing into one of the nation’s largest title and closing firms. Today, Kriss Law/Atlantic Closing & Escrow is licensed in 30 states and partners with mortgage lenders of all sizes.