Jean Ballard serves as director of strategy and solutions at ThoughtFocus, specializing in the mortgage and lending sector. Ballard holds a bachelor’s degree in finance and marketing from the University of Virginia, an MBA in finance from George Mason University and a master’s degree in project management from George Washington University. She is passionate about utilizing artificial intelligence to enhance efficiency by integrating human expertise with technological solutions, including AI. Reach Ballard at jean.ballard@thoughtfocus.com.