It’s been three years since the start of the COVID-19 pandemic and small businesses are still struggling. Not from closed doors or nationwide lockdowns like they were in the past few years, but from another headache: inflation.
A little less than a year ago, 34% of small businesses were still closed due to COVID-19. And today, while many small businesses have bounced back, the crushing weight of inflation is putting another hurdle in the way of success for these companies.
Last year, inflation hit its highest level in more than 40 years. Furthermore, consumer price growth also reached a 40-year high. This year, inflation will continue to be a major issue affecting the stability of small businesses across the country.
At the same time, the U.S. Small Business Administration (SBA) has continued to adjust and adapt. After all, between high borrowing costs, customers fed up with high prices, big-box retailers pounding the competition and business owners dipping into savings to make ends meet, small businesses haven’t caught a break in years.
This should be a time of opportunity for small businesses, and commercial mortgage originators need to be ready to give these business owners the best possible service. As part of such service, brokers need to know the proposed changes at the SBA that may help small businesses find success. If the past several years have taught us anything, it’s that small businesses are resilient and loan originators need to be prepared for whatever comes next in the current market.
Expanded access
The SBA is proposing changes to its current fiscal year budget, which ends Sept. 30, 2023, that will expand the agency’s lending capabilities and the services it provides to small-business owners. The requested budget increases the lending authority for the SBA’s popular 7(a) program from $30 billion to $35 billion. It also would raise the ceiling from $7.5 billion to $9 billion for the 504 lending program. Additionally, all 7(a) loans of $500,000 or less will have upfront guarantee fees and ongoing servicing fees waived, the latter of which are typically charged to lenders on each loan made.
The SBA has requested a $26 million increase to its internal budget, too, proposing a total outlay of $1.06 billion in 2023. This will help the agency support small businesses still affected by the pandemic, expand entrepreneurial and capital opportunities, and accomplish other priorities. The Biden administration is sending a clear signal to the SBA, its lenders and its borrowers: The demand for additional capital is high and the budget should reflect this. Considering ongoing inflation rates, it is unclear whether the $1.06 billion budget will be enough to sustain U.S. small businesses for the foreseeable future.
Mergers and acquisitions activity began to slow down in late 2022, a trend that could continue through first-quarter 2023. It’s anticipated that the Federal Reserve will continue to increase benchmark interest rates this year, but the rise in rates shouldn’t be as aggressive as in the previous 12 months.
On the flip side, conventional lenders are more than likely to become conservative this year, which means that SBA loans will be in greater demand. One thing to keep in mind is that even though commercial mortgage lending volumes were down in 2022 as compared to 2021, they remain well above pre-pandemic low points. With a potential recession looming, access to capital will be an important priority for small businesses.
With 2023 now well underway, many entrepreneurs are choosing to pursue their dreams of being a business owner, and access to capital is critical to their success. Originators must be prepared to help these clients navigate the challenges and opportunities that lie ahead.
Advanced planning
When a client comes forth with a need, it can be difficult to quickly learn the scope of their business without knowing the ins and outs of a particular industry. To assist with this, take time to dive into the history of a client’s business, their field of work, current business operations and more. Uncovering these small details can provide mortgage brokers the knowledge and confidence to better support their clients and help them secure the right loans.
In the first quarter of 2023, start investing in the rest of this year. Plan meetings not only with clients but also with lenders and colleagues. For owners of independent brokerages, plan out and organize any needs your company will have during the year, identify areas of cash inflow and outflow, and ask questions about where the business is headed in the future.
Front-line originators should try to point out opportunities for growth to their management team, develop priority goals for the year and brainstorm new ways of accomplishing efforts without skimping on quality. By recognizing where a business stands early in the year, you’ll be better positioned for success as the year progresses.
In addition, originators should reach out to their internal management team to produce a credit policy that fits the firm’s appetite. Due to the recent interest rate hikes, loans that would have worked in the past may not work in today’s environment. It’s always beneficial to be in sync with credit requirements.
Updates and changes
Late last year, SBA administrator Isabella Casillas Guzman announced updates to the launch of SBA’s new Veteran Small Business Certification program. The announcement included the intention to grant a one-year extension to firms verified by the U.S. Department of Veterans Affairs as of the Jan. 1, 2023 transfer date. This extension will allow the SBA more time to process applications smoothly.
The certification program officially began operations in 2022, taking new applications to officially certify both veteran-owned small businesses (VOBs) and service-disabled veteran-owned small businesses (SDVOBs), which make up about 6% of the nation’s business entities. Applicants certified in 2023 will obtain the distinction for the standard three-year period. These new mandates further imply the SBA’s strong commitment to veterans and its dedication to ensuring VOBs and SDVOBs receive the recognition and financial support they deserve.
Additionally, the SBA enacted reforms to its Community Advantage loan program, which assists mission-based organizations and lending partners that prioritize underserved communities. The program was set to expire in September 2022 but was extended until Sept. 30, 2024.
Among other updates to the Community Advantage program, the SBA increased its maximum 7(a) government-guaranteed loan program size to $350,000, which represents an increase from the early 2022 levels of $250,000. This $100,000 increase cannot be understated. When a need for financing is demonstrated and alternatives have been exhausted, these SBA loans can help reduce risk and provide the critical financial support to keep businesses afloat in a potential recession.
As previously mentioned, the elimination or reduction of upfront fees is a new SBA feature for this year. It’s important that lenders, brokers and borrowers keep these updates in mind for new loans in 2023. The upfront fees for fiscal year 2023 — excluding loans through the Export Working Capital Program and SBA Express loans made to VOBs — are as follows.
For loans with a maturity that exceeds 12 months, the upfront fees are:
0% for loans of $500,000 or less
0.55% for the guaranteed portion of loans of $700,000 or less
1.05% for the guaranteed portion of loans of $1 million or less
3.5% for the guaranteed portion up to $1 million, plus 3.75% of the guaranteed portion of any remaining amount up to $5 million
For loans with a maturity of 12 months or less, the upfront fees are:
0% for loans of $500,000 or less
0.25% for the guaranteed portion of any loan amount up to $5 million
● ● ●
As a commercial mortgage broker, you’re aware that small businesses are the bedrock of the American economy. The SBA federal credit programs, which were created by Congress in 1953 to protect and support these companies, also recognize this. By starting the year off right, anticipating changes and identifying updates to new processes, mortgage brokers and lenders will continue to help keep the doors open for their small-business borrowers. ●
Sherwin Patidar is executive vice president of SBA lending at Merchants Bank of Indiana, based in the Chicago regional office. He is a founding member of First Colorado National Bank and has more than 15 years of experience specializing in SBA lending. In his current role, his responsibilities include generating new SBA 7(a), SBA 504 and USDA loans in accordance with bank guidelines. He also develops and implements business plans and marketing strategies to aid in identifying areas of opportunity for new business penetration.
President of Greenside Capital, a top boutique brokerage specializing in investor financing. Former top producer and leader at Rocket Mortgage who helped redevelop multiple client-facing roles, partnered with Morgan Stanley and American Express, and earned dual master’s degrees in Business and Finance while working full-time. Kurt is redefining the client experience around homeownership, wealth building, and financial literacy.
James Burton is a South Carolina mortgage loan officer known for Lending the Lowcountry. With over four years of experience and a proud family legacy in mortgage lending, James became a top producer early in his career. A Citadel graduate and avid outdoorsman, he’s recognized for his relentless dedication, five-star service, and commitment to being his clients’ lender for life.
JD Cutri is the VP of Non-Delegated Lending for Plaza Home Mortgage, where he is responsible for driving growth and expanding Plaza’s Non-Delegated Correspondent production nationwide. Throughout his career, Cutri has been recognized for his leadership and performance, earlier as Co-Founder of Plaza’s Young Mortgage Professionals Association and more recently earning Plaza’s Select Circle Award and ranking as one of the company’s top producers.
Nate Clear, President of FirstFunding, is transforming warehouse lending through innovation and disciplined execution. He has doubled monthly fundings, tripled sales, and launched new onboarding, training, and client service programs that improved efficiency, responsiveness, and client experience. Clear’s leadership drives agility, inclusion, and sustainable growth-fueling record performance.
As a producing branch manager, DeJesus stands out for leadership, drive, and consistently exceptional results. Since opening Planet’s Bethlehem, PA branch in 2022, he’s built a high-performing team focused on affordability, personalized guidance, and lifelong relationships. A NAHREP and Planet President’s Club Top Originator, he also supports local animal shelters, helping families and pets alike find their forever homes.
Abbie Newell is a seasoned Mortgage Closer at American Heritage Lending, bringing over a decade of experience; known for her precision, communication, and care, she ensures every deal, from purchase to refinance, closes smoothly. Her expertise across FHA, VA, USDA, and state housing programs strengthens AHL’s commitment to service and excellence.
Joseph Morley is a Senior Account Executive at Park Place Finance, supporting lending operations and driving revenue growth. He specializes in building strong client relationships, developing strategic partnerships, and delivering consistent results through deep industry knowledge and proven sales expertise.
Alli joined Leader Bank after grad-school and immediately made an impact with creative solutions for connecting with real estate agents and educating homebuyers. Alli is dedicated to developing accessible educational tools, classes, and content for young homebuyers, and to empowering her generation to get access to powerful wealth-building tools. Her impact at Leader has been instantly positive, and we’re proud to have her on the team.
Tracy Mock, is a Mortgage Sales Manager for Gateway Mortgage based in San Antonio with a decade of industry experience. She focuses on helping first-time buyers navigate FHA, VA, conventional, and down-payment assistance programs with straightforward guidance, proactive updates, and disciplined loan management. Tracy’s approach combines clear budgeting, realistic timelines, and consistent communication to minimize surprises and keep transactions.
Rocco Mandarino, Branch Manager of Maverick Lending NYC, is one of private lending’s fastest-rising leaders. Specializing exclusively in DSCR and investor financing, he partners with top brokers, luxury SFR investors, and build-to-rent developers nationwide. Having surpassed $100M in his first year, Rocco is redefining speed, precision, and execution as the new gold standard in private lending.
Bryan Lovern is an Originating Branch Manager at CrossCountry Mortgage. Since joining the mortgage industry in 2013, Bryan has used his years of experience as a sales manager to become an expert in FHA loans, refinances, and the local market, providing exceptional customer service to his clients. Bryan is based in Crofton, Maryland.
Andy Levison is the Associate Director of Retail Originations at Groundfloor Lending. Since joining in 2020, he is the company’s top producer. Fluent in Spanish, he drives growth among the company’s Spanish speaking demo. In 2025 alone, he is projected to originate more than $110 million in loan volume. In 2023, he was tasked with expanding Groundfloor’s presence in Nashville, which has since become a key growth area. He also mentors new hires.
Chris Leon is a Regional Vice President and Originating Branch Manager at CrossCountry Mortgage. Based in Sierra Vista, Arizona, Chris has been recognized as a Scotsman Guide Top Originator since 2016 and as the #1 Latino Mortgage Originator in the Southwest by National Association of Real Estate Agents. Chris is dedicated to serving his borrowers as a loan officer, bringing the dream of homeownership to members of community.
Eric Krattenstein is the Managing Director of American Heritage Lending, leading national sales, marketing, and growth for one of the nation’s premier Non-QM and private lenders. With over a decade of executive experience in real estate finance, he drives scalable growth through data-driven strategy, innovation, and leadership that continues to redefine Non-QM lending nationwide.
Abdel Khawatmi is the Branch Manager at PRMG & a President’s Cabinet Member recognized among the nation’s top 1% mortgage originator. A visionary leader known for scaling teams through technology, automation, and culture, he’s redefined what modern lending looks like. From national stages to mastermind events, Abdel empowers loan officers to systemize success, serve with impact, and build sustainable growth through innovation reshaping the modern
Victoria Kammer is an Originating Branch Manager at CrossCountry Mortgage, specializing in first-time homebuyers, jumbo loans, non-QM loans, purchase, and refinance. With a passion for the mortgage industry, Victoria has dedicated the past 15 years to supporting clients through the loan process and helping them find the home of their dreams. She recently earned recognition on Scotsman Guide’s 2025 Top Originators list. Victoria is a graduate of Lafayette College and resides in Philadelphia, Pennsylvania.
In just four years, Ryan Kearns has grown Kearns Mortgage Team from a solo start into a six-member brokerage known for client-first service and steady year-over-year growth despite challenging market environments. By blending education with technology, he creates clarity and confidence for families navigating the mortgage process. He serves on Hillsborough County’s Affordable Housing Advisory Board, shaping initiatives that expand opportunity.
Julian Zimmerman is the Director of Lending Operations at Groundfloor, where she has transformed the company’s lending infrastructure and operational efficiency since joining as a processor in 2020. In 2023, she built Groundfloor’s Loan Origination System and Borrower Portal from the ground up, doubling originations and improving compliance. In 2024, she launched the servicing platform, unifying and modernizing the borrower experience.
Daniel Norris is a Sr. Relationship Manager at American Heritage Lending, where he builds and maintains strong partnerships with brokers and clients nationwide. With over four years at AHL, Daniel is known for his responsiveness, attention to detail, and commitment to delivering the speed and service that define Non-QM lending redefined.
Phi Nguyen is a Senior Loan Processor at American Heritage Lending, bringing over four years of Non-QM experience and a unique background in education. Her strong communication and problem-solving skills help guide clients through each step with care and precision. Known for her balance, empathy, and dedication, Phi embodies AHL’s people-first approach to lending.
A top-producing loan officer with six years of experience at Southern Trust Mortgage, Kylie Raffi is dedicated to helping Hampton Roads families achieve homeownership. In 2024, she earned the Virginia Housing Bronze Award for assisting 23 families and securing $380,000 in grants, a testament to her commitment to affordable lending, community impact, and unwavering dedication as a trusted advocate for her clients and partners.
A Hampden-Sydney College graduate with a background in construction and eight years of mortgage experience, Brandon Reilly is a trusted leader in Richmond, VA. Specializing in first-time, jumbo, and construction loans, he guides clients with patience and expertise. Brandon’s consultative style and community focus reflect his belief that every client deserves personalized care and attention.
Charles Ryan is a top-producing Account Executive celebrated for his unwavering dedication, professionalism, and passion for helping clients succeed. With multiple 5-star reviews, Charles has earned a reputation for delivering exceptional service, clear and confident communication, and personalized lending solutions tailored to each client’s unique goals.
Born in Juneau, Alaska, Jordan Saceda learned early that smart financial decisions matter more than income. After moving to California, he found his calling in mortgages-helping families and investors navigate real estate with clarity. Jordan treats every client like family because he knows what’s at stake when financing a home.
Milad Shamoun, Founder of Loan Goat, is a dominant force in California’s real estate finance world. A former U.S. Marine Sergeant, he transformed military precision into business excellence. Today, he stands as one of the top residential & commercial hard money lenders in the state. Known for creative marketing, funding large loans, deep market expertise, & relentless drive, Milad has made Loan Goat a gold standard in trust, speed, & results.
With a kind-hearted approach and strong work ethic, Kayla Tarabay guides clients through every step of the mortgage process with clarity and care. Kayla’s dedication and commitment to building her personal brand have taken her business to new heights this year. Outside of work, Kayla is a proud mom, dog lover, and fitness enthusiast who believes life should be filled with energy, purpose, and a little fun.
Chaim Weiser, Loan Officer at The Leopard Group, is rapidly earning recognition in the mortgage industry. Specializing in QM, Non-QM, bridge, HELOC, and commercial financing, he is known for precision, responsiveness, and strategic deal structuring. With strong relationships and a results-driven approach, Chaim delivers high-impact solutions and stands out as a true Top Emerging Star.
Julia Willetts began her career at Merchants in 2016 and has since earned two promotions, now serving as Vice President of Loan Originations. Over the past year, she has funded more than $108M in loans across 15 states, helping real estate investors finance both rehab and new construction projects, while leading a team of loan originators that deliver exceptional service from start to finish.
Matthew Ziegert is a Divisional Sales Manager at CrossCountry Mortgage specializing in purchase and refinance. He built his business around helping clients achieve homeownership by finding the ideal loan for their unique circumstances. Matthew has ranked in the top 1% of loan officers nationwide for the last eight years. He resides in Rockaway, New Jersey, with his wife and children.
Nate Clear, President of FirstFunding, is transforming warehouse lending through innovation and disciplined execution. He has doubled monthly fundings, tripled sales, and launched new onboarding, training, and client service programs that improved efficiency, responsiveness, and client experience. Clear’s leadership drives agility, inclusion, and sustainable growth-fueling record performance.
Alli joined Leader Bank after grad-school and immediately made an impact with creative solutions for connecting with real estate agents and educating homebuyers. Alli is dedicated to developing accessible educational tools, classes, and content for young homebuyers, and to empowering her generation to get access to powerful wealth-building tools. Her impact at Leader has been instantly positive, and we’re proud to have her on the team.
Andy Levison is the Associate Director of Retail Originations at Groundfloor Lending. Since joining in 2020, he is the company’s top producer. Fluent in Spanish, he drives growth among the company’s Spanish speaking demo. In 2025 alone, he is projected to originate more than $110 million in loan volume. In 2023, he was tasked with expanding Groundfloor’s presence in Nashville, which has since become a key growth area. He also mentors new hires.
Brent Hoffman made a bold move to give clients and partners the best. For nine years at PRMG, he’s built success on transparency, efficiency, and genuine care. As a Branch Manager and President’s Cabinet member, he delivers competitive loans with fast approvals and smooth closings. His independent structure ensures personalized service, and his passion shines through in every transaction.
Peter Jose is a dynamic Branch Manager with a finance degree and a passion for helping people achieve homeownership. Known for his professionalism, enthusiasm, and creative problem-solving, he ensures borrowers feel informed and supported. A member of PRMG’s President’s Cabinet, he brings energy, expertise, and genuine care to every loan.
In 7 years, Kevin has risen from Sales Associate to VP of Sales. He led his team of 11 originators to break company records, funding $800M/1,500 units in 2 years. A transformative leader with exceptional sales acumen and relentless work ethic, Kevin’s impact reaches far beyond his own production of $100M+. Balancing scale with personalized service, he has built systems, launched initiatives and solidified partnerships to drive enduring success.
In 2023, Lauren helped launch Leader Bank’s Cape Cod Mortgage Office and has spent the time since helping to build the Leader Cape Team from the #11 to the #2 Purchase Lender in the area. Her personal expertise and experience has seen her own volume rise over 40% to $40 million and counting in 2025. In the last few years she has successfully built her own business, helped build a whole new loan office, and raise 3 children. She is a rock star!
Andres Saias, Chief Lending Officer & founding Board Member at RBI Private Lending, is a seasoned real estate finance expert in real estate investment finance. With degrees from Georgetown (M.S. Real Estate) & Boston U, he’s driven RBI’s growth since 2015.
Erica LaCentra, CMO at RCN Capital, has transformed the brand into a national leader. Her fearless leadership, strategic vision, and mentorship drive award-winning campaigns and industry innovation. Honored by MPA, NMP and more, she’s earned widespread recognition for her impact, with multiple industry accolades celebrating her innovation and influence. Erica is a trailblazer in private lending and a role model for women in marketing.
Kyle Johnson is a nationally ranked Branch Manager and Mortgage Advisor with CrossCountry Mortgage, leading a top-performing team based in Lacey, WA. Helping families across the country, he’s guided over 2,000 families nationwide with a concierge-level approach rooted in clarity, care, and expertise, specializing in VA loans and relocations for military families.
Chania Ford is a Business Development Manager at Groundfloor Lending. A first-generation Caribbean-American from New York City, she transitioned from product development to real estate finance, quickly excelling in investor relations. Known for her confidence and relationship-building skills, she’s a trusted partner to both new and experienced investors.
Alec Finn is a Producing Sales Manager at American Heritage Lending, helping real estate and mortgage professionals grow their referral networks and expand their Non-QM business. Based in Chicago, he drives Midwest market growth through creative lending solutions, strong partnerships, and a results-driven approach that reflects AHL’s mission to redefine Non-QM lending nationwide.
Daniel is a Scotsman Guide Top Originator and 40 Under 40 winner. Through a referral-driven approach, he has personally funded over $1 billion in volume. Halvorsen is Northeast Florida’s #1 retail originator (CoreLogic) and a leading originator for loans utilizing Florida Housing Corp. DPA programs. He champions accessible homeownership, enjoys guitar and family time, and supports Clarke Schools For Hearing & Speech and Wolfson Children’s Hospital.
A James Madison University graduate who began his career in mortgage marketing, Travis Harris has spent over a decade redefining community service through lending. Since 2012, he’s helped hundreds of Hampton Roads families achieve homeownership through creativity, education, and strong builder and Realtor partnerships. Known for his sharp mind and local heart, Travis builds lasting relationships through exceptional service.
Connor Donovan serves as Chief Revenue Officer at Park Place Finance, leading the sales team and managing lending operations nationwide. With his experience in mortgage and financial services, he drives revenue growth, builds strategic partnerships, and leads high-performing sales teams through expert leadership and industry insight.
Tom Evans combines industry expertise with genuine enthusiasm for helping people reach their homeownership goals. He works with everyone from first-time buyers to seasoned investors and those seeking second homes in Vacationland. Known for his quick thinking, strong problem-solving skills, and client-first approach, Tom delivers thoughtful lending solutions designed to fit every borrower’s needs.
Justin Margolis is a top 1% Originator and PRMG President’s Cabinet member known for his leadership in Non-QM lending. As VP of Non-QM Business Development and Branch Sales Manager, he drives growth, optimizes operations, and supports partners across Retail, Wholesale, and Correspondent channels. A Scotsman Guide Top Originator, Justin brings expertise, energy, and a results-driven focus to every transaction.
Daniel Lemeshev is the SVP of Mortgage Lending at CrossCountry Mortgage, specializing in purchase, refinance, and first-time homebuyers. He has earned recognition as a Top 40 loan originator in the U.S., according to Scotsman Guide. Daniel is based in Hoboken, New Jersey.
Jessica Davolio | 35
Leader Bank
Massachusetts
6 years in business
Jess is a client advocate. She works through complicated and difficult deals with an unmatched tenacity. Her clients are consistently amazed by her consistent efforts to put them in the best financial position. In her first year with Leader Bank she grew her production volume by 90% to over $25 million and is set for even greater heights in 2026. She’s active in local mom’s groups, a golfer, and she never shies away from trying something new!
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