Artificial intelligence processes data at unprecedented speeds and makes decisions based on that analysis — often in ways humans would not expect or want. In the mortgage industry, this technological shift is redefining how businesses balance the interests of stake-holders, employees and customers by creating competitive dynamics that never existed before.
Competition has always depended on gathering and interpreting information and separating meaningful signals from noise. Since the earliest days of commerce, effective competition has relied on knowing what customers could pay, would pay, and what providing the services costs.
Capitalism has always regulated data management, but until now, it was grounded in human behavior. For the first t...
