Servicing

Mortgage defects rise in second quarter on higher refinance volumes
Ryan Kingsley
New quality control analysis says rising defects reflect ‘complexity’ of shifting market conditions
Servicing

Mortgage defects rise in second quarter on higher refinance volumes
Ryan Kingsley
New quality control analysis says rising defects reflect ‘complexity’ of shifting market conditions
Latest Updates

Judge dismisses loss mitigation lawsuit against Mr. Cooper (again)
Borrowers had filed claim against lender relating to allegedly improper COVID-19 loan relief
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MSR values, bulk trades drop on lower mortgage rates during Q3
Values, however, remain ‘very competitive’ as rates go back on upswing

With more mortgage firms rolling out AI chatbots, are customers on board?
J.D. Power study looks at the impact of AI-powered chats on customer perceptions



