There is a sickness spreading through mortgage organizations. It rarely appears on a balance sheet or triggers a compliance alert, but you can feel it. It shows up in the meeting where no one says what they are really thinking, or in the talented loan officer who stops sharing ideas because nothing ever changes. It shows up in the leader who senses a shift in morale but never asks whether the team still feels connected to the organization.
These are symptoms of a deeper problem: the disconnection infection.
Like many infections, it rarely appears all at once. It spreads quietly — through missed conversations, inconsistent leadership and opportunities to invest in people who keep getting pushed aside. Eventually, leaders ask their teams to ...
